Once your order is placed you should receive a confirmation email within 48 hours. This email will contain your tracking number which can be looked up on http://www.ups.com/

If you are a member with us and placed your order by using your membership, you can log in by clicking the Account Info link in the shopping cart section. Log in and your order history will appear including tracking numbers.

If are not a member, you can contact Customer Service with your invoice #.

• Every product is satisfaction guaranteed or you may return it for a return of the item price (not including shipping).
• Customers will be responsible for all shipping costs unless the product(s) received was damaged.
• All returns must be sent back within 35 days of the invoice date.
• Any returns received within a 90 day period, must be an exchange or online store credit only.
• Returns after 90 days will not be accepted.
• All returns MUST be in saleable condition and include its original packaging with tags attached.
• Invoice # and Billing Name must appear on the Return/Exchange Form.
• If you no longer have a copy of your invoice or Return/Exchange Form and wish to obtain one, please request one by emailing: returns@dkny.com
• Foot Wear: Must be returned in a standard brown box, including the actual footwear box inside. Any returns sent back in the actual footwear box alone, will be charged an additional repackaging fee.
• We are sorry but when exchanging items, credit can only be used per invoice amount, not combined with multiple returns.
• Note: ALL gift box items MUST be shipped inside another box or your return will not be accepted. If the gift box is damaged, you will be charged $5.00.
• Only returns of merchandise purchased online can be returned to www.DKNY.com. All merchandise purchased at a physical location must be brought back to that store.

• Fill out the Return/Exchange Form and include a copy of your invoice enclosed in your package.
• In a sealed insured package, mail your package to DKNY.com (address provided above) along with the return form.
• You will be notified via email once your return/exchange has been received and a credit or exchange has been processed.
• Please note that your exchange item may be out of stock by the time your return is received.
• You can enter in multiple style #s on the return/exchange form and note in comments which is your 1st, 2nd, 3rd choices, OR note to issue a Store Credit.
• If your exchange is out of stock or on back order, a refund or store credit must be issued.
• If your exchange is out of stock and you have already been issued a store credit or refund, you will be responsible for any new shipping costs on additional orders.

Sorry, we do not accept personal checks. We do accept Money Orders. Money orders are a form of payment that can be purchased through a Western Union or a bank for cash.

Placing a money order is just as easy as placing a regular order with your Credit Card or ATM debit Card. Here are the steps of how to place your money order:

1. Select your items that you wish to purchase and place them in your shopping cart.
2. Continue through the checkout procedure (filling in your information) until the last page where you have the option to use either your credit card or money order. Click on the "Money Order" button.
3. On this screen you will be presented with your total money order amount and a reference #. If you need to change your address or your shipping method, click on the "edit" buttons. Print this screen and mail it in with your money order. Your order will be shipped out after the money order and reference information is received.

**All money orders must be in US funds or they will be returned. Money Orders must be made payable to eFashion Solutions. eFashion Solutions is a partner of DKNY, and facilitates all online activities and transaction on behalf of DKNY.

Mail To: ATTN: Money Orders DKNY.com 80 Enterprise Avenue South Secaucus NJ, 07094 USA

• To use your credit please place your order online just the same as using a credit card or money order.
• After entering your address information, the following page allows you to select a shipping option. On the bottom right side will be a section that you can enter your credit ID and email address.
• The following page will confirm the items that you are purchasing as well as your address information.
• If your order total has not been adjusted by your credit, then go back and edit your credit information again.
• Please review this and then click on Confirm.

NO ON-SITE PROMOTIONAL OFFERS APPLY TO GIFT CARDS. IF A CUSTOMER IS INADVERTENTLY GIVEN A DISCOUNT ON A GIFT CARD, A CUSTOMER SERVICE REPRESENTATIVE FROM DKNY WILL CONTACT THE CUSTOMER TO ADJUST THE CHARGES APPROPRIATELY. PLEASE FEEL FREE TO CONTACT OUR CUSTOMER SERVICE DEPARTMENT WITH ANY QUESTIONS.

YOU HAVE NOT BEEN CHARGED. The "charges" that are appearing on your card account are called pending holds. We understand that this is a frustrating situation for you as well as the entire eCommerce industry. Pending holds come about because of the way banks verify billing address information and hold onto funds for any online transaction that has been submitted for approval. Whenever you place an order online, the funds are first verified by your bank prior to the address verification.

Once you submit your credit card information for approval, your bank/credit company checks to verify the amount of money available. If you have enough funds, then an authorization code is given and the money is placed on hold. Once your funds are verified, then all of the billing information entered is verified with an AVS - Address Verification System. If your information is not exactly how your bank/credit company has it on file, then your order will not process.

An error message will appear online stating: AVS Mismatch: The billing address provided does not match the billing address on file with your credit company.

This allows you to go back and edit the information that you had previously entered as your billing address. Please note that any information entered after your billing information, may have to be re-entered. Such as promotional codes, store credit, gift card IDs, etc...

Please contact our Customer Service department immediately so that they can resolve this for you.

Yes, we do issue price adjustments, however your order must have been placed no more than 7 days before the price change was made. Please have your invoice # ready and contact our Customer Service Department to see if you are eligible for a price adjustment. Your inquiry must be made within the 7 day window; inquiries made after will be denied. Price adjustments will not be issued if your order has already received a discount (including price adjustments, promotional codes, etc...)

*Price adjustments will not be made if you have already received a discount using a promotional code.

If your order fits all authorization criteria, then all orders placed Monday - Friday before 2pm EST will ship out the same business day. All other order will ship on the following business day.

WE DO NOT SHIP OR DELIVER ON HOLIDAYS & WEEKENDS. Your order may be delayed for the following reasons and more information may be requested to provide proof of identity. These reasons are subject to change at any time.

• Different billing & shipping addresses entered
• Domestic order amount is over $150 or $200 (if same billing & shipping address)
• Past history of fraud or chargeback has been assigned
• Unable to verify billing address information (i.e. non US credit cards)

Yes, we ship to PO Boxes and Military addresses!

All packages are shipped via the United States Postal Service (USPS). Sorry, express shipping and tracking capabilities are not available at this time.

Military Deliveries

Please note that the average delivery time is 18 to 45 days Must enter APO or FPO as your city and select AP, AA, or AE as your state from the pull down box.

P.O. Box Deliveries

Please note that the average delivery time is 7 to 30 days

Upon shipment of your order, we will send you an Out of Stock Notification via email explaining that one or more items in your order are out of stock, and will not be available for shipment in the foreseeable future.

If your order was not marked as Out of Stock (OOS), an investigation may need to be placed to track the package and check for delivery problems. Please contact Customer Service to start this investigation.

**DO NOT throw away your box; the shipping company may need to see it for the investigation.

International deliveries have a weight restriction; your order may come in several different boxes/deliveries.

A wish list is used to save items you that you like or want to purchase at a later time. This can also be used as a form of registry by allowing another member to view your wish list by looking under your user name. Perfect for a birthday or Christmas list to give your friends and family.

The wish list does not hold inventory. If an item sells out it will be removed from your wish list.

To create a wish list you must be a member.

Yes, shopping at DKNY.com is safe. Every credit card purchase you make at DKNY.com is backed by the DKNY.com Safe Shopping Guarantee.

We guarantee that every transaction you make at DKNY.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at a website powered by eFashion Solutions.

Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. DKNY.com is a registered member of Thawte, the leading provider of Internet trust services.

The security lock symbol appears only at the credit card entry stage of the checkout process.

eFashion Solutions is  a partner of DKNY, and facilitates all online activities and transaction on behalf of DKNY.

Career information regarding resumes, job postings and student internships may be obtained through the following:

Resumes may be sent via email to: dkcareeropportunities@dkintl.com

Job postings are listed at LVMH.com The job posting hotline at 212.789.1643

Information regarding student internships may be obtained through the student internship hotline at 212.789.1643

Please submit detailed request to the following address:

Donna Karan International 240 W. 40th St. New York, NY 10018 Attn: Vice President Corporate Marketing

Please submit detailed request and information on your organization to the following address:

Donna Karan International 550 Seventh Avenue New York, NY 10018 Attn: Global Communications and Marketing Dept.

Suppliers/Manufacturer's/Fabric, etc...

Please submit a one-page overview of your company's products and services with your contact information. The Donna Karan Company will contact you if interested.

Please send to the following address:

Donna Karan International 240 W. 40th St. New York, NY 10018 Attn: Production Dept.

USPS GROUND*
ORDERS MUST BE PLACED BY 2PM EST.
DECEMBER 18TH NATIONWIDE

UPS GROUND*
ORDERS MUST BE PLACED BY 2PM EST.
DECEMBER 16TH NATIONWIDE

3 DAY EXPRESS SHIPPING*
ORDERS MUST BE PLACED BY 2PM EST.
DECEMBER 21ST NATIONWIDE

2ND DAY AIR SHIPPING*
ORDERS MUST BE PLACED BY 2PM EST.
DECEMBER 22ND NATIONALLY

UPS NEXT DAY AIR
ORDERS MUST BE PLACED BY 2PM EST.
DECEMBER 23RD NATIONALLY